Refund policy

Returns & Refunds

Step 1: Request a Return - Email us the product name, your name and the image of the product at ajara0210@gmail.com within 48 hours of receiving your delivery. We will then guide you through the next steps.

Step 2: Ship the Product back - Once your return request is approved, please ship the product back to us within 5 days.

The product must be unused, in its original condition and packed securely in its original packaging with all tags attached.
You are responsible for the return shipping costs. Please use a reliable courier service.
Share the tracking details with us as soon as the product has been shipped.
(Note: Refund cannot be processed without valid tracking information.)

Step 3: Processing & Refund - The final step begins once we receive your returned package. We will inspect the product and notify you within 24 to 48 hours regarding the status of your refund which will be issued in accordance with our Refund Policy/

Cancellation of your order:

Every orders are processed and fulfilled within 2 hours. You may cancel your order anytime before it leaves our warehouse. Refund amount will be credited to the source account only and  only after receiving the returned product. (note: a 5% gateway fee deduction applies to refunds made to the original payment source on every PG payment).

Products which are not informed for returns within 48 hours / not received by us within 5 days, are not eligible for returns.

Every product goes through rigorous, multi-stage quality checks before being dispatched. please note that we do not offer monetary refunds if the quality does not meet our expectactions.

Every product undergoes a strict 3-level quality check and is carefully packaged to ensure it reaches you in pristine condition. Occasionally, rough handling by courier partners during transit may cause damage or issues. If this happens, please follow these steps:

Report Within 48 Hour and record an unboxing video or take clear photos showing the issue. Email us at ajara0210@gmail.com within 48 hours of delivery with the necessary proofs. We will respond within 48 hours.
Once your return is approved, we will schedule a free reverse pickup within 24 hours of confirmation. Please keep the package ready; if the pickup fails due to unavailability, you will need to ship the item back at your own expense.
After a successful reverse pickup, we will dispatch a replacement (subject to availability) or you can select another product of your choice of that monetary value. Please note that monetary refunds are not provided for damages or replacements.